Hotel Outsourcing : Using Critical Incident Technique to Identify Factors Influencing the Decision
نویسنده
چکیده
Outsourcing has assumed an increasingly important role in the hotel industry. It involves a wide range of activities such as laundry, cleaning, spas, security and food and beverage outlets (Espino-Rodriguez and Padron-Robaina, 2004). However, there has been limited previous research into hotel outsourcing and the research undertaken has been geographically restricted mainly to the Canary Islands (see Espino-Rodriguez and PadronRobaina, 2004; 2005a; 2005b; Espino-Rodriguez and Gil-Padilla, 2005a; 2005b) and Australia (see Lamminmaki, 2005; 2007). This paper adds to this research by investigating outsourcing in a different geographical area.
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